Terms And Conditions for Chi Permanent Makeup LLC
Last Updated: September 21, 2025
At Chi Permanent Makeup LLC (“Chi Permanent Makeup,” “we,” “us,” or “our”), we prioritize the protection of your personal information. We are committed to maintaining your privacy while you engage with our services. This Privacy Policy details how we collect, use, disclose, and safeguard your personal information when you interact with our services, including our website (houstonbrow.com), appointment booking systems, and related offerings (collectively, the “Services”). This policy is crafted to comply with the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024, as well as other applicable Texas and federal laws.
By accessing or using our Services, you acknowledge and agree to the practices described in this Privacy Policy. If you disagree with this policy, please refrain from using our Services.
1. Information We Collect
We collect information to deliver, enhance, and personalize our Services, communicate effectively with you, and meet legal obligations. The information we collect includes the following categories:
1.1 Personal Information You Provide
When you engage with our Services, you may provide personal information, such as:
- Contact Information: Your full name, email address, phone number, and mailing address when you book appointments, subscribe to our newsletter, or submit inquiries.
- Billing Information: We collect payment details, including credit card information and other payment method details, securely to process transactions for our services.
- Appointment Details: Preferences related to your appointments, including service type, scheduling details, and any specific requests or notes.
- Communications: Information you share through customer feedback, surveys, reviews, or direct correspondence with our team.
We only collect information that you voluntarily provide to us.
1.2 Information from Third-Party Platforms
Suppose you choose to log in, register, or connect to our Services via third-party social media platforms (e.g., Google, Facebook, or Instagram). In that case, we may collect certain information from those platforms, including:
- Your name, email address, or other profile information.
- Additional details permitted by your privacy settings on those platforms.
By linking your social media accounts, you authorize us to collect, store, and use this information in accordance with this Privacy Policy and the terms of the respective third-party platforms.
1.3 Automatically Collected Information
When you visit our website or use our Services, we may automatically collect non-personal information, including:
- Usage Data: Details about your interactions with our website, including pages visited, time spent on each page, links clicked, and referral sources.
- Device Information: Information about your device, including IP address, browser type, operating system, device type, and unique device identifiers.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to improve user experience, track website performance, and deliver tailored content. You may adjust cookie preferences through your browser settings.
1.4 Analytics Data
We utilize third-party analytics tools, such as Google Analytics, to evaluate website traffic and user behavior. These tools may collect data about your interactions with our website through the use of cookies or other tracking mechanisms. You can opt out of Google Analytics tracking by visiting the Google Analytics Opt-out page.
2. How We Use Your Information
We use your personal information to provide and improve our Services, communicate with you, and comply with legal requirements. Specific uses include:
- Service Delivery: Facilitating appointment scheduling, processing payments, and providing customer support.
- Communication: Sending appointment confirmations, reminders, responses to inquiries, and promotional materials, such as newsletters (you may unsubscribe from marketing communications at any time).
- Personalization: We customize our Services to align with your preferences, recommending services and offering promotions tailored to your interests.
- Analytics and Improvement: Analyzing usage patterns to enhance our website, Services, and overall customer experience.
- Legal Compliance: Meeting legal obligations, such as responding to lawful requests from authorities or complying with the TDPSA and other applicable laws.
- Security: Protecting against fraud, unauthorized access, or other threats to our Services and clients.
3. How We Share Your Information
Chi Permanent Makeup LLC does not sell, rent, or lease your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:
3.1 With Trusted Service Providers
We work with trusted third-party service providers to perform essential functions, such as:
- Appointment scheduling and management systems.
- Secure payment processing (e.g., through Stripe or PayPal).
- Email marketing and customer relationship management platforms.
- Website hosting and analytics services.
These providers are contractually bound to protect your information, use it only for the purposes of delivering services to us, and comply with the TDPSA and other applicable data protection laws.
3.2 For Legal Purposes
We may disclose your personal information when required by law, including in response to subpoenas, court orders, or other legal processes. We may also share information if we believe it is necessary to:
- Protect the rights, property, or safety of Chi Permanent Makeup LLC, our clients, or the public.
- Investigate or prevent fraud, illegal activities, or security breaches.
- Comply with Texas or federal laws, including the TDPSA.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity. We will notify you of such transfers and provide options regarding your data, as required by law.
4. Data Security
We take the security of your personal information seriously and implement reasonable administrative, technical, and physical measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption: Securing sensitive data, such as payment information, during transmission and storage using industry-standard encryption protocols.
- Access Controls: Restricting access to your personal information to authorized personnel only.
- Regular Assessments: Conducting periodic reviews of our security practices to identify and mitigate potential vulnerabilities.
While we strive to protect your information, no security measures are entirely foolproof. In the event of a data breach, we will notify affected individuals and relevant authorities as required by the TDPSA and other applicable laws.
5. Your Rights Under Texas Law
As a Texas resident, you are entitled to specific rights under the Texas Data Privacy and Security Act (TDPSA), including:
- Right to Access: Confirm whether we are processing your personal data and request a copy of that data.
- Right to Correct: Request corrections to inaccurate or incomplete personal data.
- Right to Delete: Request deletion of your personal data, subject to certain exceptions (e.g., legal retention requirements).
- Right to Opt Out: Opt out of the processing of your personal data for targeted advertising, sales, or profiling that produces significant legal or similar effects.
- Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights, such as by denying services or charging different prices for them.
To exercise these rights, please get in touch with us using the details provided in Section 8. We will respond to your request within 45 days, as mandated by the TDPSA, with an additional 45 days possible for complex requests, provided we notify you of the extension.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:
- Appointment and billing records may be retained for up to 7 years to comply with Texas tax and business regulations.
- Marketing preferences are retained until you opt out of receiving promotional communications.
- Anonymized analytics data may be retained indefinitely for statistical analysis.
When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws and regulations.
7. Third-Party Links and Services
Our website may include links to third-party websites or services that we do not control. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before sharing personal information with them.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch with us at:
- Email: contact@houstonbrow.com
- Mailing Address: Chi Permanent Makeup LLC, 1500 S Dairy Ashford Rd, Suite 165, Houston, TX 77077
- Website: houstonbrow.com
If you believe we have not adhered to this Privacy Policy, please get in touch with us immediately, and we will work diligently to address your concerns.
9. Updates to This Privacy Policy
We reserve the right to revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards. We will notify you of material changes by posting the updated policy on our website, accompanied by a revised “Last Updated” date, or through other methods, such as email, as required by law. Your continued use of our Services after such updates constitutes your acceptance of the revised policy.
10. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from individuals under the age of 18. If we discover that we have inadvertently collected such information, we will promptly delete it, unless required to retain it for legal or other legitimate purposes. If you believe we have collected information from a child under 18, please get in touch with us immediately.
This Privacy Policy is designed to comply with the Texas Data Privacy and Security Act (TDPSA) and other applicable Texas and federal laws. Thank you for entrusting Chi Permanent Makeup LLC with your personal informati
